Pick-Up
Delete Your Data
Last updated: June 2026
The short version: Pick-Up does not use named accounts, so there is no "delete account" button. To request deletion of your data, find your anonymous ID in the App and email it to us. We will delete it within 30 days.
How to Request Deletion
Step 1 — Open the Pick-Up app, go to theSettings tab, and locate your Anonymous ID.
Step 2 — Email your Anonymous ID toPickUpHelp@proton.me with the subject line "Data Deletion Request." You do not need to provide your name, email address used elsewhere, or any other personal information — the Anonymous ID is all we use to locate your data.
Step 3 — We will confirm receipt of your request and delete the data described below within 30 days.
What Gets Deleted
- Your anonymous user ID and all rows associated with it
- Your nickname, if you set one
- Any active or past search (queue) entries
- Your push notification token
- Your membership in any group chats
What Is Already Deleted Automatically
Some data is never retained long enough to need a manual deletion request, because it is removed automatically as part of normal App operation:
- Your precise location — removed as soon as your search ends, expires, or you are matched
- Group chat messages — automatically deleted 48 hours after the chat is created
What May Be Retained
If another user has submitted a report involving your account, that report (including the reason and a snapshot of related messages) may be retained for moderation and safety purposes, even after your deletion request is processed. This is necessary to maintain the integrity of our moderation system and prevent its misuse — for example, to ensure a deletion request cannot be used to erase evidence of a policy violation. This is also described in our Privacy Policy.
Questions
If you have any questions about this process, contact us atPickUpHelp@proton.me.