Pick‑Up

Pick-Up

Support

Last updated: July 2026

Questions, problems, or reports — contact us any time:

We respond to all support requests, and act on reports of objectionable content or abusive behaviour within 24 hours.

Getting Started

How does Pick-Up work?

Pick-Up helps you find other players who want to play the same sport, then puts you in a group chat so you can agree on a time and a place to play. There is no account and no sign-up.

  1. Tap the search button and choose a sport.
  2. Choose a location — your current location, or any address you enter.
  3. Set how far you are willing to travel to a game (1–100 km).
  4. Confirm. Your search stays active for 24 hours.
  5. When other players are found, a group chat opens automatically.

Do I need to create an account?

No. Pick-Up never asks for your name, email address, or phone number. An anonymous identifier is created automatically the first time you open the App. You can optionally set a nickname that other players see in chats.

Is my location shown to other players?

No. Pick-Up never shows your location to anyone. The map and the search radius are visible only to you, on your own device. Your location is used solely to find games within the distance you choose, and it is removed from our servers when your search ends, expires, or you are matched.

Common Questions

I'm not getting matched with anyone.

Matches depend on other people searching for the same sport in an overlapping area at the same time. If your area is quiet, try increasing your search radius, or choose a more popular sport. Searches stay active for 24 hours, so you do not need to keep the App open — you will be notified if someone matches with you.

I'm not receiving notifications.

Check that notifications are enabled for Pick-Up in your device settings (iOS: Settings → Pick-Up → Notifications. Android: Settings → Apps → Pick-Up → Notifications). If they are enabled and you still see nothing, close the App completely and reopen it, then contact us if the problem continues.

How long do chats last?

Group chats expire automatically 48 hours after they are created, and the messages are deleted. Sort out your time and place early.

How do I cancel a search?

Open the Messages tab and tap the X on the search you want to cancel.

Safety and Reporting

Zero tolerance. Objectionable content and abusive users are not tolerated on Pick-Up. Every report is reviewed, and we act within 24 hours by removing the content and removing the user responsible.

How do I report someone?

In any group chat, tap the ⋮ menu in the top right and choose Report a player. Select the player and the reason. Reports are reviewed and acted on within 24 hours.

How do I block someone?

In any group chat, tap the ⋮ menu in the top right and choose Block player. A blocked player cannot message you and you will not be matched with them again.

How do I delete a message I sent?

Press and hold your own message in the chat and chooseDelete. It is removed immediately.

How do I leave a chat?

Tap the ⋮ menu in the top right of the chat and chooseLeave chat. You will be removed from the group.

Meeting other players in person

Pick-Up is a communication tool. We do not organise, host, or supervise games, and we do not verify users. Meet in public places, tell someone where you are going, and use your own judgement. If someone makes you uncomfortable, block and report them.

Privacy and Your Data

How do I delete my data?

Open the App, go to Settings, and find your Anonymous ID. Email it to PickUpHelp@proton.mewith the subject "Data Deletion Request." Full instructions are on theDelete Your Data page.

Why does Pick-Up show ads?

Pick-Up is free. A single banner ad supports the App. There are no paywalls, no premium tiers, and no limit on how many times you can search.

Still Need Help?

Email PickUpHelp@proton.me and describe the problem. If it relates to a specific search or chat, include your Anonymous ID (found in Settings) so we can look into it.