Pick‑Up

Pick-Up

Privacy Policy

Last updated: July 2026

The short version: Pick-Up does not require an account. We collect the minimum data necessary to find you a game. Your location is used only while you have an active search, and it is never shown to other users. We never sell your data.

1. Who We Are

Pick-Up is a sports matchmaking application for iOS and Android. This Privacy Policy explains how we collect, use, and protect information when you use the App. By using Pick-Up you agree to the practices described here.

2. Information We Collect

Anonymous identifier

When you open the App for the first time, an anonymous random identifier is generated automatically by our authentication provider (Supabase). No email address, name, phone number, or personal details are required or collected.

Nickname (optional)

You may choose to set a nickname visible to other players in group chats. This is entirely optional. If you leave it blank you will appear as "Anonymous" to other players.

Location

When you start a search, the App requests your device location or allows you to select a location manually. This location is used to find other players searching nearby. Your location is never displayed to other users.The map and search radius shown in the App are visible only to you, on your own device. Your precise location is not stored permanently — it is removed from our servers when your search ends, expires, or you are matched with other players.

Chat messages

Messages sent in group chats are stored on our servers for the duration of the chat (up to 48 hours). After 48 hours, the chat expires and messages are deleted. You may delete any message you have sent at any time. Messages may be retained for a limited period in association with user reports submitted through the App.

Device token (push notifications)

With your permission, we store a device push notification token so we can notify you when you are matched with other players. You can disable notifications at any time through your device settings.

Reports and blocks

If you submit a report about another user, we store the report contents (reason, a snapshot of recent messages, and your anonymous ID) for moderation purposes. If you block a user, we store that you have blocked them so we can prevent them from contacting you or being matched with you again.

3. How We Use Your Information

  • To match you with other players searching for the same sport nearby
  • To deliver group chat messages between matched players
  • To send push notifications when you are matched
  • To review reports, enforce our Terms of Service, and honour blocks
  • To diagnose crashes and improve app stability

We do not use your data for marketing, profiling, or any purpose beyond operating the App.

4. Third-Party Services

Pick-Up uses the following third-party services. Each has its own privacy policy governing how they handle data.

Supabase

Our backend database and authentication provider. Stores anonymous user IDs, queue entries, match data, and chat messages.Supabase Privacy Policy

Firebase (Google)

Used for push notifications (Firebase Cloud Messaging) and crash reporting (Firebase Crashlytics). Firebase may collect device identifiers and crash data.Firebase Privacy Policy

Mapbox

Used for map display and location search. Mapbox may receive location data to render maps and geocode addresses.Mapbox Privacy Policy

Google AdMob

Used to display a banner advertisement at the top of the screen while you use the App. AdMob uses your device's advertising identifier to serve and measure these ads. You can opt out of personalised ads through your device settings.Google Privacy Policy

5. Data Retention

  • Location data: Not retained after search ends
  • Chat messages: Deleted after 48 hours
  • Queue entries: Deleted after 24 hours, or immediately upon cancellation
  • Anonymous ID and nickname: Retained until deletion is requested
  • Push notification tokens: Retained while you use the App
  • Reports and blocks: Retained for moderation and safety purposes

6. Data Sharing

We do not sell or rent your information to third parties. The only sharing that occurs is with the third-party service providers listed in Section 4, which is necessary to operate the App — including sharing your device's advertising identifier with Google AdMob to serve the banner ad described above.

Other players in your group chat can see your nickname (or "Anonymous" if you have not set one) and your messages. They cannot see your location, your anonymous ID, or any other information.

7. Age Requirement

Pick-Up is intended for users aged 18 and over. We do not knowingly collect information from anyone under 18. If we become aware that a user is under 18, we will delete their data and remove their access promptly.

8. Your Rights

You have the right to:

  • Request deletion of your data by contacting us at the address below
  • Delete any message you have sent, at any time, from within the App
  • Block any other user, at any time, from within the App
  • Opt out of push notifications through your device settings
  • Opt out of personalised advertising through your device settings
  • Uninstall the App at any time

Because Pick-Up uses anonymous authentication, we cannot verify identity. Data deletion requests will result in the removal of all data associated with your anonymous ID, which you can find in the App under Settings. See theDelete Your Data page for instructions.

9. Security

We use industry-standard security practices including encrypted connections (HTTPS/TLS) and row-level security policies on our database to protect your data. No system is perfectly secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the App after changes are posted constitutes acceptance of the updated policy.

11. Contact

For privacy questions or data deletion requests, contact us at:
PickUpHelp@proton.me